Shopping, Cancellation, Return & Refund Policy for KATZ Kreations
At KATZ Kreations, we are committed to ensuring you have a smooth and satisfying shopping experience. Below is a comprehensive guide to our shopping, cancellation, return, and refund policies.
Shopping Policy
Product Information
We make every effort to display the products on our website as accurately as possible. However, the actual appearance of the products may vary slightly due to factors such as screen resolution, lighting, or image quality.
Order Confirmation
After placing an order, you will receive an email confirming your purchase along with an order summary. This email is not a confirmation of shipment but serves to confirm that we have received your order.
Order Processing
Once your payment is processed, we will begin to prepare your order for shipment. Orders are typically processed within 1-2 business days.
Cancellation Policy
Cancelling Your Order
You may cancel your order at any time before it is dispatched. Once the order is shipped, it cannot be cancelled.
How to Cancel
To cancel your order, please contact our customer support team at info@katzkreations.com or call [Insert Phone Number] as soon as possible. If the order has not yet been shipped, we will process your cancellation immediately. If your order has already been shipped, please refer to our return policy.
Return Policy
Eligibility for Returns
You can return items within 7 days of receiving your order if:
- The product is damaged or defective.
- You received the wrong product.
- The product is unused and in its original packaging.
Non-Returnable Items
We do not accept returns for the following items:
- Used or opened products.
- Gift cards or personalized products.
Return Process
To initiate a return, please contact us at info@katzkreations.com with your order number and reason for return. The product must be unused, in its original condition, and packaging.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (damaged or wrong item). We recommend using a Trackable shipping service to ensure your return reaches us safely.
Refund Policy
Refund Eligibility
Refunds will only be provided for returns due to damaged, defective, or incorrect items. If eligible, your refund will be processed within 7-10 business days from the date we receive the returned items.
Refund Method
Refunds will be issued to the original payment method used during checkout. If a refund is issued to a credit card, it may take a few days for the credit to reflect in your account, depending on your bank.
Late or Missing Refunds
If you haven’t received your refund after the stated processing time, first check your bank account and then contact your credit card company. If the issue persists, please contact us at info@katzkreations.com.
Partial Refunds
In certain cases, partial refunds may be granted for items returned that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Shipping Policy
Shipping Locations
We currently offer shipping within India. We are working on expanding our delivery locations.
Shipping Times
Orders are typically processed within 1-2 business days. Delivery times will vary based on the shipping method chosen and the destination.
Shipping Fees
- Standard Shipping: Free on orders over Rs.2500/-. Shipping charges applies to orders below Rs.2500/-.
- Express Shipping: Available at extra cost.
Order Tracking
Once your order ships, you will receive an email with tracking information. You can track the status of your shipment using the tracking number provided.
Contact Us
If you have any questions regarding our shopping, cancellation, return, or refund policies, feel free to reach out to our customer support team at:
KATZ Kreations
Email: info@katzkreations.com
Phone: +91 9446570348